Sunway Medical Centre’s Medical Records Department (MRD) provides service for the request of:

  • Completion of insurance form / SOCSO / EPF
  • Written medical reports
  • Investigative reports

Patients’ written consent is compulsory for the release of the medical information. For patients under 18 years of age, or has a mental incapacity to consent for the release of information, or is deceased, consent is required from the parents / guardian / next-of-kin / legal representative.

You may download the Consent / Release Form here.

How do I apply for a Medical Report?
Online Medical Report Application Click here to apply online or Scan the QR code below
sunmedgo qr code
Walk In or Mail to: smcv-mrd@sunway.com.my
Medical Records Department
7th floor
Pusat Perubatan Sunway Velocity,
Lingkaran SV, Sunway Velocity,
55100, Kuala Lumpur
Operation hours: Monday - Friday 8:30 am - 5:00 pm
Saturday 8:30 am - 1:00 pm
Sunday & Public Holidays Closed
What are the documents required?

In order to process your request, we will require the documents listed below. If you wish to request through email, you may attach the completed documents and email to smcv-mrd@sunway.com.my.

  1. Completed Release Form (must include signature of the patient as proof of consent and authorization)
  2. Photocopy ID of patient (NRIC or Passport)
  3. Photocopy ID of requestor (NRIC or Passport), if the requestor is not the patient
  4. Where applicable: Formal Application Letter – i.e. Query Letter / Claim Form from Insurance Company, Lawyer Letter, SOCSO form, etc.
How can I contact Medical Records Department?
You may contact our MRD personnel at:
DID : (+603)-9772 9192 / 9772 9191 (operation hour)
How soon can I obtain my Medical Report?

Standard Medical Reports and Insurance Claims should be ready for collection 2-4 weeks from the time all required documents and payment is received. There are cases where requests may take longer than the stipulated completion period. Causes of delays in prompt processing include:

  • Unavailability of doctors (e.g. away on leave)
  • Patients having upcoming clinic appointments
  • Patients are still admitted/hospitalized
  • Patients have multiple reports requested from several doctors
  • Doctor’s limited no. of sessions at Sunway Medical Centre (e.g. only two sessions per week)
  • Doctors are visiting doctors without clinic sessions at Sunway Medical Centre

Specialist Medical Reports and Workmen Compensation cases may require longer processing time (approximately 30 working days) as a review at the Specialist Outpatient Clinic may be required after the patient has been discharged or an open date given from clinic review.

Requests for investigation reports will be completed in 3-5 working days from receipt of request.

How much is the Medical Report fee?

The fee schedule for the completion of the medical report is as per table below. There may be additional charges imposed in the report and you will be notified. The additional fee will be collected from you upon completion of the report.

REQUEST TYPE FEES (STARTING FROM)
Simple Insurance Form/SOCSO/EPF (Completed by Medical Officer – A&E Doctor) Provides brief information on the final diagnosis, procedure conducted and the consultation dates. RM50
Simple Insurance Form/SOCSO/EPF (Completed by Specialist) Provides brief information on the final diagnosis, procedure conducted and the consultation dates. RM70
Details Insurance Form/SOCSO/EPF (Completed by Specialist) Provides more detailed information on the diagnosis, procedure conducted, the medical conditions and/or treatment given. RM105
Medical Report - Simple (Written Medical Report by Medical Officer– A&E Doctor) RM100
Medical Report - Simple (Written Medical Report by Specialist) RM105 – RM175
Medical Report for Lawyer (Simple) (Written Medical Report by Specialist) RM175
Medical Report for Lawyer (Intermediate) (Written Medical Report by Specialist) RM275
Medical Report for Lawyer (Complex) (Written Medical Report by the Specialist that provides a specific opinion or prognosis) RM530
Medical Report for Police (Request by the Police Officer only) FOC
Photocopy of Medical Certificate/Lab Result/Radiology Report/others RM0.50 per copy
Processing Fee RM25

 

Mailing Charges  
General Mail by Pos Malaysia - Local F.O.C
General Mail by Pos Malaysia - Overseas F.O.C
Insurance form / Perkeso / EPF Report ( Pre-printed form) RM65**
What is the mode of payment?

Payment can be made to any of the following:

  • Cash
  • Cheque
  • Online Transaction
  • Cash Deposit

Cheque is to be issued in favour of "Sunway Medical Centre Velocity"

Payment via Bank Transfer:

Bank: HSBC
Account Name: SUNMED VELOCITY SDN BHD
Account Number: 105 111942 101

Please submit via email the scanned copy of bank transfer receipt to smcv-mrd@sunway.com.my

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