Sunway Medical Centre’s Medical Records Department (MRD) provides service for the request of:
- Completion of insurance form / SOCSO / EPF
- Written medical reports
- Investigative reports
Patients’ written consent is compulsory for the release of the medical information. For patients under 18 years of age, or has a mental incapacity to consent for the release of information, or is deceased, consent is required from the parents / guardian / next-of-kin / legal representative.
You may download the Consent / Release Form here.
|Walk In or Mail to:||firstname.lastname@example.org
Medical Records Department
Pusat Perubatan Sunway Velocity,
Lingkaran SV, Sunway Velocity,
55100, Kuala Lumpur
|Operation hours:||Monday - Friday 8:30 am - 5:00 pm
Saturday 8:30 am - 1:00 pm
Sunday & Public Holidays Closed
In order to process your request, we will require the documents listed below. If you wish to request through email, you may attach the completed documents and email to email@example.com.
- Completed Release Form (must include signature of the patient as proof of consent and authorization)
- Photocopy ID of patient (NRIC or Passport)
- Photocopy ID of requestor (NRIC or Passport), if the requestor is not the patient
- Where applicable: Formal Application Letter – i.e. Query Letter / Claim Form from Insurance Company, Lawyer Letter, SOCSO form, etc.
Standard Medical Reports and Insurance Claims should be ready for collection 2-4 weeks from the time all required documents and payment is received. There are cases where requests may take longer than the stipulated completion period. Causes of delays in prompt processing include:
- Unavailability of doctors (e.g. away on leave)
- Patients having upcoming clinic appointments
- Patients are still admitted/hospitalized
- Patients have multiple reports requested from several doctors
- Doctor’s limited no. of sessions at Sunway Medical Centre (e.g. only two sessions per week)
- Doctors are visiting doctors without clinic sessions at Sunway Medical Centre
Specialist Medical Reports and Workmen Compensation cases may require longer processing time (approximately 30 working days) as a review at the Specialist Outpatient Clinic may be required after the patient has been discharged or an open date given from clinic review.
Requests for investigation reports will be completed in 3-5 working days from receipt of request.
The fee schedule for the completion of the medical report is as per table below. There may be additional charges imposed in the report and you will be notified. The additional fee will be collected from you upon completion of the report.
|REQUEST TYPE||FEES (STARTING FROM)|
|Simple Insurance Form/SOCSO/EPF (Completed by Medical Officer – A&E Doctor) Provides brief information on the final diagnosis, procedure conducted and the consultation dates.||RM50|
|Simple Insurance Form/SOCSO/EPF (Completed by Specialist) Provides brief information on the final diagnosis, procedure conducted and the consultation dates.||RM70|
|Details Insurance Form/SOCSO/EPF (Completed by Specialist) Provides more detailed information on the diagnosis, procedure conducted, the medical conditions and/or treatment given.||RM105|
|Medical Report - Simple (Written Medical Report by Medical Officer– A&E Doctor)||RM100|
|Medical Report - Simple (Written Medical Report by Specialist)||RM105 – RM175|
|Medical Report for Lawyer (Simple) (Written Medical Report by Specialist)||RM175|
|Medical Report for Lawyer (Intermediate) (Written Medical Report by Specialist)||RM275|
|Medical Report for Lawyer (Complex) (Written Medical Report by the Specialist that provides a specific opinion or prognosis)||RM530|
|Medical Report for Police (Request by the Police Officer only)||FOC|
|Photocopy of Medical Certificate/Lab Result/Radiology Report/others||RM0.50 per copy|
|General Mail by Pos Malaysia - Local||F.O.C|
|General Mail by Pos Malaysia - Overseas||F.O.C|
|Insurance form / Perkeso / EPF Report ( Pre-printed form)||RM65**|
Payment can be made to any of the following:
- Online Transaction
- Cash Deposit
Cheque is to be issued in favour of "Sunway Medical Centre Velocity"
Payment via Bank Transfer:
Account Name: SUNMED VELOCITY SDN BHD
Account Number: 105 111942 101
Please submit via email the scanned copy of bank transfer receipt to firstname.lastname@example.org